Shipping Methods
Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
CanadaPost Canada 7-12 business days CAD $6.99
Fedex / Canadapost Canada (Item location: Richmond, BC)
If your address is in BC, delivery time is just 1-3 days. 		3-5 days CAD $6.99
USPS United States (If in stock in Local warehouse,only 3-5 days) 8-13 business days CAD $9.99
AusPost/NZPost Australia, New Zealand (If in stock in Local warehouse,only 3-5 days) 8-11 business days CAD $9.99
17track.net Brazil, Mexico 13-25 business days CAD $16.99
Disclaimer for Packages Marked as Delivered but Not Received

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

Definition of Responsibility

Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.

Resolution Steps
  • 1 Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
  • 2 Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
  • 3 Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.
Shipping Policy & Terms

We will select a suitable logistics carrier based on the destination country/region, parcel type, and actual operational conditions. Delivery processes, service methods, and fulfillment routes may vary across different countries/regions due to carrier networks, service levels, local regulations, customs requirements, and last-mile delivery capabilities.

By placing an order, you acknowledge and agree that the actual delivery process and methods may be adjusted due to local carrier networks and operating rules.

If door-to-door delivery is not possible, the carrier may, according to local regulations and service conditions, reschedule delivery, arrange third-party collection, self-pickup/locker pickup, or temporary storage at a designated location. We do not operate self-pickup warehouses; in cases where direct delivery is not possible, you may need to pick up your parcel at a location designated by the carrier.

Remote or restricted areas may have limited delivery coverage, additional fees, or operational restrictions. Door-to-door delivery may not be available in such areas, subject to the carrier's arrangements.

Address changes can be requested before order shipment; however, post-shipment changes are subject to the carrier's approval, and success cannot be guaranteed. Address changes or reshipment may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country/region and require the recipient to cooperate in completing customs clearance procedures including document submission, identity verification, declaration, and tax payment.

The carrier or customs has the right to request the recipient to provide relevant documents, files, or supplementary information, and to pay relevant fees as required.

Customs duties, import VAT, customs clearance service fees, and other related fees are all borne by the recipient and must be paid promptly in accordance with local regulations.

Failure to pay taxes on time or submit documents as required may result in package delays, returns, detention, or destruction. The recipient shall bear all risks and costs arising therefrom.

Special note for Brazil orders: All customs clearance and import taxes are the responsibility of the recipient and must be paid within the specified time; otherwise, the package may be returned or handled by local customs.

If any related fees are incurred, please pay them promptly and retain payment receipts and official documents for future inquiries or assistance.

1. Undeliverable Packages

If the package is damaged due to an incorrect address, undeliverable address, recipient's failure to respond promptly, failure to pick up the package within the specified time, or failure to complete the required procedures (such as customs clearance, payment, etc.), the package may be temporarily stored, redeployed, returned, or handled according to local regulations. The recipient shall bear any resulting costs and losses.

2. Delivery Exception (Marked as Delivered but Not Received)

If the logistics information shows that the package has been delivered but you have not actually received it, we suggest you:

  • Check your door, mailbox, and surrounding area.
  • Ask neighbors, family members, front desk staff, reception desk, or property management personnel.
  • Check the delivery photos or delivery receipts provided by the carrier (if any).

Please contact us as soon as possible, and we will assist the carrier in its investigation.

We will verify the logistics records and the carrier's feedback, and provide an appropriate solution based on the investigation results, existing evidence, and applicable rules.

3. Undeliverable and Return Handling

If a package cannot be delivered normally, the carrier may take measures such as temporary storage, redelivery, return, or compliant disposal. Returned packages will be processed according to the return and refund policy.

If a package cannot be returned due to legal restrictions, product attributes, or carrier policies, verification and processing will be based on logistics records and the carrier's handling results.

4. Liability Determination

For delivery anomalies, delays, or disputes, the review will primarily rely on logistics tracking records and the handling results of the carrier and customs.

Unless caused directly by our intentional act or gross negligence, we will not be liable for losses caused by factors related to the carrier, customs, or other third parties.

5. Other Notes

All delivery, customs clearance, and parcel handling comply with the laws and regulations of the destination country, customs regulations, and the carrier's official terms of service.

In the event of parcel delays, detention, destruction, confiscation, or other abnormal situations caused by customs supervision, policy changes, carrier operations, or other objective factors of third parties, we will provide assistance in accordance with the rules, but will not assume any related liability.

Parcel returns, delivery abnormalities, and disputes regarding receipt will be handled based on logistics records, carrier feedback, and customs processing results, in conjunction with platform rules.

Customers must provide accurate and complete receiving information and pay close attention to the logistics status and relevant notifications during the delivery process, completing necessary operations such as pickup, re-delivery, customs clearance, and payment as required.

We only provide logistics consultation and assistance services within the scope of the rules and do not assume any additional risks or losses arising from regional policies, customs regulations, or carrier operations.