Return Policy
Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from buyhpbattery.com. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The product must be in original condition with complete packaging and accessories, free from any physical damage. Important: Please do not remove or damage any labels on the battery (e.g., our company logo, supplier label, warranty sticker, or QC tag), or your return may be rejected.
  • If returning due to a product defect, supporting evidence (such as photos or videos) is required.
  • Refund requests without essential product information (e.g., original model and issue description) may be refused.

30-Day Exchange Guarantee

  • Exchanges can be requested within 30 days from the date of receipt.
  • Clear evidence of the product issue (photos or videos) must be submitted.
  • Free replacement is offered for the same model/specifications. For requests made after 30 days, our warranty policy will apply.
  • Exchange requests lacking required product details (e.g., model number and issue description) may be denied.

3. Return Process

  1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • An RMA (Return Merchandise Authorization) request must be submitted prior to any return or exchange.
  • Returns without prior approval and a valid RMA number will not be accepted.
  • The RMA number is valid for 30 days from the date of issuance. You must ship the return within this time frame.
  • A valid tracking number must be provided when sending the return for tracking purposes.
  • Refunds are typically processed within 3–5 business days. The actual time to receive the refund may vary depending on the payment provider.
  • Exchanges are processed within 2–7 business days after we receive the returned product.
  • Only exchanges for the same item are allowed. To change to a different product, please return the original item and place a new order.
  • All returned batteries must have their original labels intact. This includes, but is not limited to, our company logo, supplier label, warranty label, and QC inspection sticker.
  • Missing or damaged labels will hinder our ability to identify the issue or claim warranty/compensation from our supplier.
  • Returns or exchanges will not be accepted for batteries with removed or damaged labels. Your understanding is appreciated.

5. Fees & Costs

A. Returns & Exchanges for Non-Quality Issues

① Order Not Yet Shipped
  • Eligible for full refund with no additional charges.
② Order Shipped (Customer-Initiated Reasons, e.g., ordered by mistake, changed mind)

Refusal to accept the package is not allowed. If the customer refuses the package, it will be treated as abandonment, and no refund will be issued.

If a return is needed, please contact our customer service within 30 days after delivery, and ensure that the item is unused and in original packaging.

The customer is responsible for the following costs:

  • Original shipping cost
  • Return shipping cost
  • 10% restocking fee
③ Order Shipped (Logistics Failure Due to Customer Responsibility)

Includes but is not limited to the following situations:

  • Incorrect shipping address provided by the customer
  • Failure to pick up the package within the required timeframe
  • Refusal to accept the package
  • Failure to pay duties or taxes

The customer will be responsible for:

  • Original shipping cost
  • If reshipment is requested: secondary shipping cost
  • If order is cancelled: 10% restocking fee
④ ❗Special Notice on Non-Returnable Refused Shipments
  • If the customer refuses the package or fails to pick it up, and the parcel cannot be returned to our warehouse (e.g., due to shipping restrictions or destruction by the carrier or customs), the order will be treated as abandoned and will not be refunded.
  • We rely on the tracking and status reports provided by logistics companies as the official basis for dispute resolution. Customers are expected to accept platform decisions based on this data.
⑤ Special Product Policy (International Orders Containing Lithium Batteries)
  • Once shipped, if the package is destroyed due to refusal to accept, failure to collect, non-cooperation with customs clearance, or non-payment of duties or handling fees, it will be considered customer abandonment, and no refund will be issued.
⑥ Brazil Orders Special Notice
  • If the customer fails to complete the tax payment within the required timeframe and the parcel is destroyed by Brazilian customs, the customer bears full responsibility and no refund will be provided.

B. Defective/Incorrect Item Returns

① Our Responsibility (Wrong Item, Damaged, or Functional Defect)

We will cover the following:

  • Return shipping costs
  • Free replacement of correct item OR full refund
② Brazil Import Tax Clarification
  • Regardless of return reason, all import duties/taxes paid by customer are non-refundable
③ Return Process & Important Notes
  • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
  • All returns must be approved in advance by our customer service and accompanied by a return address.
  • Returns sent without authorization may be rejected and ineligible for refund.

Special Notes

  • ⚠️ To ensure fair trade, if a customer refuses to accept a high-value order (total order value over C$200) without valid reason, the platform reserves the right to record the incident and restrict future after-sales privileges, including but not limited to: no refund eligibility, order limitations, and refusal of further service.
  • ⚠️ Bulk purchase orders are not eligible for return. To prevent misuse or arbitrage behavior, any order containing more than 10 units of the same item will be treated as a bulk purchase. Such orders cannot be returned or exchanged once shipped. Please double-check the product model, quantity, and usage requirements before placing your order.

6. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping Fees Are Non-Refundable
    Original shipping charges are non-refundable in the event of a return or refund.
  • Handling of Refused Deliveries
    If the customer refuses to accept the delivery, it will be considered as voluntary abandonment, and no refund will be issued.
    We recommend accepting the delivery first and then submitting an RMA request to be eligible for a full refund.
  • No Refund Before Return Receipt
    Refunds will only be processed after the returned item is received. We reserve the right to decline any refund request before the return is confirmed.
  • Extended Return Periods
    If you need to extend the return period due to special circumstances, please contact customer service in advance for approval.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

  • Name: 4PX RE CAMSGA 907503
  • Address: Richmond 6751 Elmbridge way, Vancouver, British Columbia, CA, V7C4N1
  • Phone number: 6042421283